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| 1 |
When can a family rate be purchased? |
| Family premiums apply to one or a maximum of two adults and at
least one minor child traveling together. Adult children are
covered as long as they are still in an educational program or
professional training. The traveling persons need not be related to
each other, i.e., two mothers with their children who are all
traveling together can purchase the family package. |
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| 2 |
To which countries does the European rate apply? |
| The European rate applies to all European countries as well as the
countries bordering the Mediterranean Sea (e.g., Egypt, Tunisia,
Morocco). The eastern border for the Europe rate is the Ural
Mountains and the Ural River. |
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| 3 |
Who/What is a risk person? |
| Risk persons are persons (e.g., relatives, life partners) who can
also trigger an insurance claim, in addition to the insured
customer. If a maximum of four persons travel together and are
insured, mutual insurance coverage exists – independent of the
degree of relationship. |
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| 4 |
What do I do if I get sick before my trip? |
| Anyone who becomes ill before starting a trip must cancel
immediately – because any increased costs required by the organizer
after the illness begins will be charged to the customer. The
principle of “hope for healing” is not covered, i.e., don’t wait
and hope that you’ll get better. |
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| 5 |
How shortly before a trip is it possible to purchase Travel Cancellation Insurance (individually or in a package)? |
| Purchase of this insurance is only possible at booking or within 21 days after confirmed booking (date of confirmation of booking). In case of short-term bookings (between 28 and 22 days before beginning travel), the insurance must be purchased no later than 21 days before the first date of travel. In case of bookings occurring within 21 days of the first date of travel, purchase of insurance is only possible on the booking date. |
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